At Coastal curios Ltd, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to make the return process as smooth and hassle-free as possible. Please review our return policy below for details.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition, including packaging, tags, and accessories.
- Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
Note: Certain items, such as perishables, personal care products, or customized items, may not be eligible for return. Please check the product listing for specific return guidelines.
Return Process
Initiate the Return:
Contact our customer support team at:
Email: returns@coastalcurios.com
Provide your order number and reason for return.
Prepare the Item:
Pack the product securely in its original packaging to prevent damage during transit.
Ship the Item:
You’ll receive return instructions and a shipping label (if applicable). For certain returns, customers may be responsible for return shipping costs unless the item is damaged or defective.
Refund Processing:
Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days to the original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. We’ll arrange a replacement or issue a full refund, including return shipping costs.
Exchanges
We currently do not offer direct exchanges. You can return the original item for a refund and place a new order for the desired product.
Non-Returnable Items
1 – Gift cards
2 – Downloadable software or digital products
3 – Health and hygiene products (e.g., opened personal care items)1
Need Help?
If you have any questions about our return policy or need assistance with your return, don’t hesitate to contact us.